❓ Frequently Asked Questions
Answers to all your questions about bij365
All your questions about accounts, payments, bonuses, games, and security at bij365 — find every answer in one place right here.
bij365 is a trusted online betting and casino platform for players in Bangladesh. Below we have organized the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and How to Play, Bonuses and Promotions, and Security and Responsible Gaming. If you do not find your answer, our 24/7 live chat support is always ready.
Category 01
Account and Registration
Creating an account at bij365 is very simple. Go to the bij365 Login page and register with your mobile number or email. Set a strong password and enter the verification code. The entire process takes just a few minutes. Once registration is complete, you can immediately start enjoying all the features on the platform.
bij365 is only for individuals aged 21 or older. During registration you must confirm that you meet this age requirement. Registration by minors is strictly prohibited and we make no exceptions on this matter.
No, only one account per person is allowed at bij365. Opening multiple accounts is a violation of our terms and conditions and may result in account closure. If you have trouble logging in, reset your password or contact support via live chat.
Click the "Forgot Password" option on the bij365 Login page. A verification code will be sent to the mobile number or email you provided during registration. Enter the code and set a new password. If you have any trouble, our 24/7 live chat support is ready to help.
After logging in to bij365, you can update certain details yourself from your account settings. For important changes such as name or date of birth, please contact us via live chat. Our support team will complete the necessary verification and help update your information.
Category 02
Deposits and Withdrawals
You can currently deposit at bij365 via bKash, Nagad, Rocket, Upay, and direct bank transfer. The minimum deposit amount is ৳100 for all methods. Mobile banking options are especially fast and popular among Bangladeshi players.
Deposits to bij365 via bKash are usually instant. Once you complete the transaction with the correct amount and reference number, your bij365 wallet will reflect the balance within a few minutes. The same timeframe applies for Nagad and Rocket. If you experience any issue, contact live chat right away.
Withdrawals at bij365 are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. After you submit a request, our team quickly completes verification and sends the funds to your chosen account. The process is smoother when the withdrawal method matches the deposit method.
bij365 does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider — such as bKash or Nagad — may apply their own transaction charges. For the best experience, check the fee schedule in your mobile banking app.
Log in to bij365, go to the deposit section, and select Nagad. Send the specified amount from your Nagad app to the bij365 payment number shown on screen. Keep the transaction reference number. Once the payment is received, your wallet will be updated automatically.
Yes, it is possible to deposit at bij365 via bank transfer. Transactions can be made through various banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Bank transfers may take slightly longer — contact live chat for accurate details.
Category 03
Games and How to Play
bij365 offers various categories including cricket betting, football betting, live casino, slots, and fishing games. The live casino features table games from Evolution Gaming and Ezugi. You can play popular slots from PG Soft, Pragmatic Play, and JILI. Among fishing games, Pirate Fishing and All-Star Fishing are especially popular.
To bet on BPL matches at bij365, first make sure your account has enough balance. Go to the cricket section and select a current or upcoming BPL match. Choose your preferred market — match winner, total runs, wickets, or live betting — enter your stake, and confirm. You can bet on IPL and T20 matches the same way.
All games at bij365 are supplied by certified software providers. Games from world-renowned companies such as Pragmatic Play, PG Soft, JILI, and Evolution Gaming are powered by Random Number Generator (RNG) technology, which keeps every result completely random and unbiased. bij365 always ensures fair play.
Yes, bij365 is fully mobile-friendly. You can visit bij365.cam directly from any Android or iOS smartphone browser and play all the games. The site is optimized for smaller screens, so slots, cricket betting, and live casino can all be enjoyed comfortably on mobile.
RTP or Return to Player is a theoretical statistic that indicates how much a game returns on average per ৳100 wagered over the long term. For example, a 96% RTP means an average return of ৳96. However, this is a long-term average — results in any individual session can vary. Short-term outcomes are completely random.
Category 04
Bonuses and Promotions
When you open your first account at bij365 and make your first deposit, you will receive a 120% bonus of up to ৳8,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus, bringing your total balance to ৳2,200. To claim the bonus, simply make your first deposit after registering in the correct way — the bonus will be added automatically.
The wagering requirement for the bij365 welcome bonus is 15 times. This means you need to place total bets equal to 15 times the bonus amount before it becomes withdrawable. For example, if you receive a ৳1,200 bonus, you will need to wager ৳18,000 in total. This is quite low compared to industry standards and is player-friendly.
Once you open an account at bij365 and play regularly, you automatically enter the VIP program. There are four tiers starting from Bronze, then Silver, Gold, and Platinum. The weekly cashback increases at each tier — Bronze 0.2%, Silver 0.4%, Gold 0.6%, and up to 0.8% weekly cashback at Platinum.
Yes, bij365 regularly offers special promotions. You can find special betting bonuses during BPL or IPL seasons, special offers during festivals such as Eid and Pohela Boishakh, and cashback deals in the live casino. Visit the bij365 page regularly to stay updated on the latest promotions.
bij365 bonuses can generally be used on most games including slots, fishing games, and live casino. Specific promotions may have restrictions to certain games or categories. Check our terms and conditions page or ask via live chat to find out which bonus applies to which game.
Category 05
Security and Responsible Gaming
bij365 uses SSL encryption technology to keep all your personal and financial information secure. Data stored on our servers is not shared with third parties. We are committed to operating a safe and reliable platform at all times.
Yes, bij365 firmly believes in responsible gaming. Our platform offers deposit limit settings, self-exclusion, and the option to take a break. Always treat gaming as entertainment and never bet beyond your means.
To use the self-exclusion feature at bij365, contact our live chat support or email us at [email protected]. You can temporarily close your account for a specified period. This feature can be used at any time and our support team will assist you with complete confidentiality.
The bij365 support team is available seven days a week, 24 hours a day, in Bengali via live chat. You can also contact us by email at [email protected]. Our team is always active according to Bangladesh Standard Time (BST, UTC+6) — they are ready to help with any question or issue you have.
bij365 takes the necessary steps to prevent minors from playing. The platform is only for those aged 21 or older. As part of the verification process, proof of identity may sometimes be requested. This is done to ensure the safety of all players and to maintain a healthy gaming environment.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 — get an answer instantly via live chat.
Live Chat Support
Chat directly in Bengali on bij365 live chat. You will usually get a response within a few minutes. Available seven days a week, 24 hours a day.